Refund policy

SoKawaii Return & Refund Policy

Due to hygiene and safety reasons, we do not accept returns, refunds, or exchanges once an order has been shipped and delivered. All lash products are final sale.

 

If you’re unsure which style or length to order, we recommend messaging us before placing your order 🥹 we’re always happy to help you find your perfect match 💕

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos. We’ll gladly replace or refund any item that was damaged during transit or received in error.

Lost or Delayed Packages

Once your package has been handed over to USPS or DHL, we are no longer responsible for delays or lost shipments. However, we’ll always do our best to help you locate your package or file a claim with the carrier if needed.

Thank you so much for understanding and supporting a small business  every order means the world to us ♡